Callback PRO One-time payment
Return the call when someone is ready to help
Make your callback process an organized part of customer service. Callback PRO checks operator availability, calls the operator first and then calls the customer back. Business-hour audio and a dedicated callback history give your team a clearer flow to manage.
US$ 199.00 · One-time payment
Why choose this service
Use IVR audio and business-hour settings
Track attempts, status and the last callback attempt
From an inbound call to a managed callback
Set the customer’s first experience
Add a DID and configure an IVR with your audio and working hours. During your configured hours, the callback flow can run; outside them, another audio informs callers of your business hours.
Connect to someone available
MagnusBilling checks for operators with “Not in use” status in the queue selected as the DID destination. When an operator is available, the system calls that operator before calling the original caller back.
Keep the follow-up visible
The Callback menu records date and time, caller number, status, number of attempts and last attempt. Your team can review what happened instead of relying on separate notes.
What is included and what to know
Configure a DID, IVR and queue. An available operator is called before the customer receives a callback. Track attempts, dates and status. Early Media depends on support from your DID provider.
One-time paymentQuestions before you buy
Does Early Media work with any provider?
The module can use Early Media when your DID provider supports it. Confirm that support before planning a flow that depends on it.
What should I have ready?
Your DID, queue, operators, audio and business-hour requirements. Payment is one-time; coordinate the service with our team after confirmation.
From your order to delivery
- Choose this service and sign in or create your customer account.
- Review the scope, quantity and payment method before confirming your order.
- After payment confirmation, coordinate installation or your support session with the team.
Callback PRO
Make this the next improvement to your operation.
Choose your service now, or talk to the team if you need to confirm the fit before ordering.
Add Callback PRO to my operation ↗
US$ 199.00 · One-time payment