Callback PRO

USD 199,00   Buy Now
How it works:
You add a new DID in MagnusBilling and configure an IVR adding audio and your working time.

Example: Your DID number is 13605859999. When you receive a call in between 9:00am - 12:00am and 14:00pm - 18:00pm you execute an audio and return the call to your customer via callback.
If that's not the case, you execute another audio to inform your business time.
The calls will be added to a new menu called CallBack with all call details, like DateTime, caller number, status, number of tries and when was the last try.
When you receive a call, MagnusBilling will check if there are operators with the status "Not in use" in the Queue selected on DID destination. If there are available operators, MagnusBilling will call the operator and then callback to the caller number.

This module can use EarlyMedia, if you DID provider supports it.